Information We Collect
Information You Choose to Submit
Personally Identifiable Information
You can visit a Site without telling us who you are or revealing any Personally Identifiable Information (“PII”) about you and/or your company, such as your first and last name, e-mail address, telephone number, or credit card number. If, however, you become a registered TaxCloud Merchant or submit a form for requesting information from us, you may be required to provide certain PII. For example, in order to create an account with us, our TaxCloud Merchant Site requires that you provide us with your first and last name, your company name, your company’s website(s), your company’s mailing address(es), your e-mail address, your company’s banking information, and your telephone number, as well as other personal and business information. We collect any PII or other information you choose to submit through our Sites and Services.
- Personally Identifiable Information
Information We Automatically Collect
In our e-mails to you, we may use pixel tags to determine if your e-mail software or service can display html-formatted e-mail. This helps us optimize the size of our e-mail messages and conserve bandwidth.
- Information You Choose to Submit
How We Use Information
We use your PII to fulfill your requests for products and services, to answer your questions, to improve our Sites and Services, to contact you from time to time about us or our Sites and Services, to enforce our rights and the rights of third parties, and to investigate and ensure compliance with the TaxCloud Terms of Service and other agreements relating to our Sites and Services.
We use information collected by cookies to keep track of your use of each of our Sites and Services, to validate your identity, to remember your preferences, to tailor each of our Sites and Services to meet your personal interests, and to improve the quality of our Sites and Services. We use other non-PII information we collect, including IP addresses, to measure the number of visitors to sections of our Sites and Services, to keep track of your use of each of our Sites and Services, to analyze trends, to gather demographic information, and to improve the quality of our Sites and Services.
Our Information Sharing Practices
From time to time, we may enter into relationships with third parties to help us collect data relating to your use of our Sites and Services. In those circumstances, those third parties have access to that data, and any third-party cookies set during such collection of data are governed by the privacy policies of those third parties. Under no circumstances will Usage Data include your PII.
From time to time, we may share aggregated User Information with third parties. We will not share any aggregated User Information, however, in a manner that would enable the recipient to personally identify you. Under no circumstances will Aggregated Data include your PII.
From time to time, we may enter into relationships with third parties who directly provide services to us (e.g., marketing assistance, customer service, e-mail newsletters, data analysis and management). In those circumstances, we disclose your PII to the minimum extent necessary for such service providers to perform those services.
There may be areas of our Sites and Services where you are able to post information (e.g., reviews, comments) that will be available to all other users of a Site. By choosing to use these areas, you understand and agree that anyone may access, use, and disclose any information that you post to those areas.
Other Disclosure Scenarios
Retention; Modifying and Deleting Your PII
We retain your User Information at our discretion and in accordance with applicable laws. However, we do not undertake any retention obligations and may dispose of information at our discretion and without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own separate back-up records. If you would like to modify or delete from our database any User Information you previously submitted to us, you may e-mail us at firstname.lastname@example.org. We may keep a record of all information that is changed or deleted, and we may determine what may be changed or deleted. For example, if we are required to keep track of certain kinds of transactions, you may be prevented from changing or deleting information relevant to those transactions. Please note that any User Information that we have copied may remain in back-up storage for some period of time after your request, and that if you delete certain information you may not be able to use our Sites and Services in the future without re-submitting such information. We are not responsible for removing information about you from the databases of any third parties to whom we were authorized to disclose your information prior to processing a request from you.
We have implemented reasonable measures to help protect your User Information from loss, misuse, or unauthorized access or disclosure. Unfortunately, however, no data transmission over the internet (including by e-mail) can be guaranteed to be 100% secure. Neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. As a result, while we strive to protect your User Information, we cannot guarantee its security. If applicable law imposes any disclaim-able duty, you agree that the standard used to measure our compliance with that duty will be one of intentional misconduct. If you are concerned about the interception of sensitive information, do not include it in any e-mail or other transmissions to us. You must do what you reasonably can to ensure the security of your PII and of our Sites and Services. You should protect against unauthorized access to your account. For example, if you’re using a shared computer, log off and close the browser window when you’re finished.
162 East Avenue, Third Floor
Norwalk, CT 06851-5715
When we need to contact you, we may do so via the e-mail address that we have on file for you, or we may post a notice on a Site. This includes any notices we may be required to send you by law, such as those regarding the breach of any security systems. It is therefore critical that you keep your e-mail contact information correct and updated at all times.